Pledgement
Privacy Policy · Effective January 15, 2026

Privacy Policy

At Pledgement, protecting the confidentiality, security, and integrity of your personal information is a foundational commitment. This Privacy Policy details the policies governing the collection, utilization, disclosure, and protection of your data across our platforms.

1. Regulatory Context & Purpose

Pledgement operates in compliance with applicable data protection legislation, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy standards. This policy describes how we handle personal data when you interact with our website, communicate with our support personnel, or utilize our algorithmic analytics interfaces.

2. Information We Collect

Depending on your relationship with our services, we may collect the following categories of information:

  • Account Identifiers: Name, email address, telephone contact details, country of residence, and credential authenticators.
  • Technical & Telemetry Data: IP address, browser type and version, hardware architecture, operating system, network connection speeds, crash logs, and referral source URLs.
  • Platform Usage Statistics: Interaction timestamps, simulated strategy configurations, page traversal metrics, calculator input variables, and feature engagement patterns.
  • Correspondence Records: Records and transcripts of support interactions, technical assistance tickets, and verification inquiries.

We do not collect or store unencrypted financial exchange master private keys or banking credentials directly on our operational web servers.

3. How We Use Collected Data

Pledgement processes your information exclusively for legitimate operational, technological, and legal purposes, including:

  • Delivering, configuring, and maintaining the stability of our algorithmic software suite;
  • Validating user access, authenticating authorized sessions, and guarding against unauthorized intrusions;
  • Troubleshooting system latency, performance bottlenecks, and algorithmic computation fidelity;
  • Conducting research to refine user experience, interface responsiveness, and system documentation;
  • Fulfilling legal, anti-fraud, and compliance obligations required under Canadian and relevant international frameworks.

4. Legal Grounds for Processing

We collect and handle your data primarily on the basis of your informed consent, to perform contractually agreed services, to safeguard legitimate interests in securing our digital infrastructure, and to comply with statutory legal requirements. Where processing relies on your consent, you maintain the right to withdraw such consent at any time, subject to legal or contractual limitations.

5. Disclosure of Personal Information

Pledgement does not sell, rent, or trade your personal information to third parties for marketing purposes. We disclose data solely under controlled conditions to:

  • Vetted Infrastructure Providers: Cloud hosting facilities, high-performance computing clusters, encrypted data storage vendors, and telecommunications carriers bound by rigorous confidentiality covenants;
  • Security & Fraud Prevention Partners: Specialist systems employed to protect against brute-force attacks, DDoS events, and unauthorized access;
  • Regulatory & Law Enforcement Authorities: When compelled by lawful court summons, search warrant, judicial subpoena, or explicit statutory mandate under Canadian law.

6. International Data Transfers & Storage Safeguards

Data collected by Pledgement may be transferred, stored, and processed across secure server locations in Canada, the United States, or other international cloud hosting clusters. Regardless of location, we enforce rigorous administrative, technical, and physical safeguards—such as TLS 1.3 encryption in transit, AES-256 storage encryption at rest, segmented network perimeters, and role-based access management.

7. Data Retention Guidelines

We retain your personal information only as long as required to fulfil the purposes for which it was gathered, including satisfying any legal, accounting, reporting, or regulatory audit procedures. Once the statutory or operational necessity expires, your data is securely deleted, overwritten, or irreversibly anonymized.

8. Your Privacy Rights

Under Canadian privacy statutes, you possess explicit rights regarding your personal information:

  • Right to Access: Request confirmation of whether we hold personal information concerning you, along with a readable copy of that data;
  • Right to Rectification: Request correction of inaccurate, outdated, or incomplete records;
  • Right to Deletion: Request erasure of your personal data when it is no longer required for authorized purposes;
  • Right to Withdraw Consent: Revoke consent previously granted for specific non-essential processing operations.

To exercise any of these privileges, please reach out to our privacy coordinator via the contact details provided below.

9. Cookies & Tracking Technologies

Our website utilizes necessary and analytical cookies to remember session parameters, calibrate load balancing across server instances, and understand general aggregated usage trends. You can control or disable non-essential cookies via your web browser settings, although doing so may restrict platform performance.

10. Inquiries and Privacy Officer

For questions, formal privacy inquiries, or complaints concerning our compliance with privacy standards, please contact:

Privacy Officer — Pledgement
Bank Street 156, V6C 1A1 Vancouver, CA
Email: [email protected]
Telephone: +1 (416) 067-8740